Terms and Conditions

These Terms and Conditions ("Terms") explain how we provide our cleaning services and outline your rights and responsibilities as our client. By booking or using our services, you agree to these Terms.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in accordance with these laws.

 

1. Our Services:

We offer deep cleans and standard cleans, we do not split services. Extras can be added to either cleans, at an additional price and must be booked in advance.

Regular Cleaning - weekly, fortnightly, or monthly

One-Off Deep Cleaning - a full top-to-bottom clean for your home or business

All services are carried out by our trained and insured team with care and attention to detail.

 

2. Bookings and Deposits

Deep clean bookings require a £50 deposit.

Bookings are not confirmed until the deposit has been received.

The remaining balance is due on the day of the cleaning.

Regular cleaning services do not require a deposit.

Please be aware the quote given upon enquiry is an estimate and could potentially change during cleaning.. This is very rare to happen, however the client would be contacted prior to going ahead.

 

3. Payments

We accept bank transfer or cash payments, any regular clients are advised to set up a standing order to prevent late payments.

Late payment fees are charged per day until balance is settled, we are legally within our rights to take it further if we don't receive payment.

Payment is due on the day of cleaning.

 

4. Cancellations and Rescheduling

Please provide at least 24 hours' notice to cancel or reschedule.

Cancellations within 24 hours of your appointment require full payment.

Deep clean deposits are non-refundable if cancelled within 24 hours of the scheduled time.

Any illnesses we are made aware about will go as an automatic cancellation to protect ourselves and other clients. Payment will be required if under 24hrs notice.

 

5. Termination of Ongoing Services

If you receive regular cleaning:

Weekly clients: 2 weeks' notice is required to terminate services.

Fortnightly clients: 4 weeks' notice is required.

Cleaning Simple may end services immediately in cases of unsafe conditions, repeated missed payments, or inappropriate behaviour toward our staff.

 

6. Satisfaction Guarantee

If you're unhappy with anything within the service we have carried out, we must be informed on the same day of the cleaning, so we are able to rectify any issues. Anything reported days/weeks later will be refused as this becomes unresolvable and we cannot take responsibility.

 

7. Liability and Insurance

We take great care when cleaning your property.

Cleaning Simple is fully covered by Public Liability Insurance up to £1,000,000.

We cannot accept liability for:

Pre-existing damage or wear

Fragile or unstable items not secured properly

Valuables (cash, jewellery, etc.) left unsecured

 

8. Client Responsibilities, Property Requirements

To help us deliver the best service:

Please ensure our team has safe access to your property.

Pets should be safely contained while we work.

Inform us in advance of any restricted areas or special instructions.

Please make us aware of any broken or damaged items, we do pre checks and take photo evidence of anything broken as we cannot take liability for further damage if we're not made aware.

We have the right to decline cleaning anything we deem unsteady or something that could potentially cause us harm per health & safety regulations.

Keys can be arranged to be collected upon our agreement or left in a safe place.

Any toll or parking fees are to be added to clean charge and paid by the client, we will send a breakdown if a fee is included within your price.

If we are turned away or cannot gain access, full payment is required This includes forgotten appointments.

 

9. Health and Safety

For health and safety reasons, our cleaners do not handle:

Hazardous or biohazardous materials

Pest infestations

Mould removal or heavy structural cleaning

Clients must inform us of any risks or hazards on the premises before cleaning begins.

We are unable to move any heavy items or furniture due to safety reasons. We will try our best to reach all visible areas if we're unable to move furniture.

We are not, under any circumstance, able to step higher than a 2-step stepladder.

Any blinds that feel unsafe or faulty will not be cleaned due to safety reasons. To prevent causing damage or injury to ourselves.

Any damaged furniture will not be cleaned per our terms & conditions. All issues will be discussed with the client.